FAQ's
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
SINSIM Canada
Elevate Your Designs with Machine Precision
Welcome to SINSIM, your destination for precision machine embroidery. We provide high-quality, user-friendly embroidery machines designed for beginners, growing shops, and professional production teams.
About Us
Your partner in creative excellence.
At SINSIM, we are dedicated to bringing creative visions to life with precision and ease. Our embroidery machines combine advanced technology with practical functionality, helping customers create professional-quality embroidery across a wide range of applications.
Founded in 2002, Zhejiang Xinsheng Technology Co., Ltd. has grown into a leading computerized embroidery machine manufacturer with research, production, sales, and service capabilities. SINSIM products are used internationally across garment customization, home textiles, lace, patches, and specialty embroidery markets.
Whether you are starting your first embroidery business or expanding high-volume production, SINSIM Canada is here to help you choose the right machine, understand your setup, and keep your operation moving.
Why SINSIM
Built to help every stitch tell a story.
High-Quality Materials
Advanced engineering and durable components help every SINSIM machine deliver reliable stitch quality and long-term performance.
Built for Production
From garment pieces and patches to home textiles and high-volume embroidery, SINSIM machines are designed to support serious output.
Precision Results
User-friendly controls, accurate stitching, and modern machine features help you bring complex creative ideas to life with confidence.
Global Experience
SINSIM embroidery technology supports customers across apparel, textiles, customization, and specialty production markets worldwide.
Second-to-none customer support
We’ll be with you every step of the way with setup guidance, training, and ongoing support.
Direct from the factory to your doorstep
Buying directly from the manufacturer means strong value, reliable support, and no unnecessary middleman costs.
The highest quality in garment customization
Heavy duty and engineered for performance, SINSIM machines help you complete every project with precision and speed.
Contact
SINSIM North America
Reach out to us for product questions, setup support, machine information, or embroidery business guidance.